Shipping policy

Last Updated: 07/09/2026

At NAMASTUTI, we are committed to delivering your orders safely, quickly, and conveniently. Please read the following Shipping Policy to understand how we process and deliver your orders.

1. Order Processing

  • Orders are generally processed within 1–3 business days after successful payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Once your order has been dispatched, you will receive a shipping confirmation along with tracking details via email/SMS/WhatsApp, wherever applicable.

  • During sales, promotions, festive periods, or other high-volume periods, order processing may take slightly longer.

2. Delivery Time

Estimated delivery timelines are:

  • Metro & Major Cities: 2–5 business days

  • Other Locations: 3–7 business days

  • Remote/Extended Service Areas: 5–10 business days

Please note that these are estimated delivery timelines and may vary depending on the delivery location, courier availability, weather conditions, public holidays, or other unforeseen circumstances.

3. Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

  • We may offer free shipping on selected products or orders above a specified order value.

  • Any applicable shipping charges will be clearly communicated during checkout.

4. Order Tracking

Once your order has been shipped, you can track it using the tracking link or tracking number provided in your shipping confirmation.

If your tracking information has not been updated for a few days, please allow some additional time as courier systems may take time to reflect the latest status.

5. Delivery Attempts

Our courier partners generally make multiple delivery attempts before returning an undelivered order to us.

Please ensure that the shipping address, phone number, and other delivery details provided at checkout are accurate and complete.

If the customer is unavailable or provides an incorrect/incomplete address, delivery may be delayed or the order may be returned to us.

6. Incorrect or Incomplete Address

NAMASTUTI will not be responsible for delays or failed deliveries caused by an incorrect, incomplete, or inaccurate shipping address provided by the customer.

If an order is returned due to an incorrect address or repeated delivery failure, additional shipping charges may apply for re-shipping the order.

7. Damaged Package

We take reasonable care to ensure that your order is properly packed before dispatch.

If you receive a package that appears damaged, tampered with, or opened, please:

  1. Take clear photographs/videos of the package before opening it.

  2. Record an unboxing video, wherever possible.

  3. Contact us within [24/48] hours of delivery at namastutieleganttrends@gmail.com.

  4. Share your order number along with the relevant photographs/videos.

This will help us investigate the issue with our courier partner and provide an appropriate resolution.

8. Delayed or Lost Shipments

Although we work with reliable logistics partners, unexpected delays may occasionally occur due to circumstances beyond our control, including:

  • Extreme weather conditions

  • Natural disasters

  • Transportation disruptions

  • Public holidays

  • Courier operational issues

  • Address-related issues

  • Regulatory or logistical restrictions

If your order appears to be significantly delayed or lost in transit, please contact our support team at namastutieleganttrends@gmail.com with your order number.

We will coordinate with the courier partner and assist you with the next steps.

9. Cash on Delivery (COD)

If Cash on Delivery is available for your location, the applicable COD option and charges, if any, will be displayed at checkout.

COD availability may vary depending on the delivery location and order value.

10. International Shipping

Currently, we do not offer international shipping.

If international shipping is available, applicable shipping charges, customs duties, taxes, and other import-related charges may be borne by the customer unless otherwise stated at checkout.

11. Contact Us

If you have any questions regarding your order or shipping, please contact us:

NAMASTUTI
📧 Email: namastutieleganttrends@gmail.com
📞 Phone: +91 96505 40219

Our customer support team will be happy to assist you.